Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee both incoming and outgoing customer interactions via phone calls, voicemails, and emails.

• Investigate and address inquiries, service-related issues, and customer grievances.

• Recognize and escalate urgent matters as needed.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for improvement.

• Provide precise and professional customer service while adhering to attendance and scheduling requirements.

• Complete all mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Collaborate with teams across the Customer Care Center.

• Assist with special projects and process enhancements that improve customer experience and sales strategies.

⛳️ Requirements

• High School Diploma or General Educational Development (GED) certificate.

• A minimum of three (3) years' experience in customer service.

• At least three (3) years' experience in a sales or customer service setting, emphasizing exceptional customer experience.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work effectively across teams and adjust to shifting priorities.

• Ability to work independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone concurrently in a customer support setting.

• Must be at least 18 years of age.

• Eligibility to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career growth within an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit towards obtaining a bachelor's degree.

• Commitment to being an Equal Opportunity Employer.