Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions through phone calls, voicemails, and emails.

• Investigate and address inquiries, service issues, and customer complaints effectively.

• Recognize and escalate urgent concerns when necessary.

• Keep updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide accurate and professional service while fulfilling attendance and scheduling requirements.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Collaborate with teams across the Customer Care Center.

• Assist with special initiatives and contribute to process improvements that enhance the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience is necessary.

• At least three (3) years of experience in a sales or customer service setting focused on providing an exceptional customer experience.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills are essential.

• Ability to collaborate effectively across teams and adapt to shifting priorities.

• Capability to work independently while adhering to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship is required.

• Preferred experience in an inbound/outbound contact center within the healthcare sector.

• Preferred experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement assistance.

• Freedom 2 Save program for student debt.

• FreeU education benefit providing an affordable path to obtaining a bachelor's degree.

• Commitment to equal opportunity employment.