Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center

• Deliver responsive and professional service via phone, voicemail, and email

• Collaborate with teams throughout the Customer Care Center

• Address provider and sales-related inquiries

• Handle both inbound and outbound communications from providers, sales teams, and other internal stakeholders

• Investigate and resolve service issues, questions, and customer complaints

• Recognize and escalate high-priority matters when necessary

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives

• Document new procedures and identify opportunities for enhancement

• Support special initiatives

• Contribute to process improvements that enhance the customer experience and bolster sales strategies

• Meet attendance and scheduling requirements

• Complete all mandated training and assessments

• Adhere to Quality Management System policies and company standards

⛳️ Requirements

• High School Diploma or General Education Degree (GED)

• Minimum of three (3) years of customer service experience

• At least three (3) years of experience in a sales or customer service environment focused on providing exceptional customer experiences

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities

• Capability to work effectively across teams and adjust to changing priorities

• Ability to work independently while adhering to schedules

• Proficiency in using a computer and telephone simultaneously in a customer support setting

• Must be 18 years of age or older

• Authorization to work in the United States without sponsorship

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting

🏝️ Benefits

• Career advancement opportunities with an international organization

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year

• Excellent retirement savings plan with significant employer contributions

• Tuition reimbursement program

• Freedom 2 Save student debt initiative

• FreeU education benefit

• Opportunity to work for a company recognized as a great workplace in numerous countries globally

• Opportunity to be part of a company acknowledged among the world's most admired organizations by Fortune

• Recognition as one of the best large companies to work for and as a top workplace for diversity, working mothers, female executives, and scientists