Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee inbound and outbound customer interactions via phone, voicemail, and email.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and escalate urgent issues as necessary.

• Stay informed about sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide precise and professional service.

• Adhere to attendance and scheduling expectations.

• Complete necessary training and evaluations.

• Follow Quality Management System policies and meet company standards.

• Collaborate with teams across the Customer Care Center.

• Assist with special initiatives and contribute to refining processes that enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• Minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experiences.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to operate independently while adhering to scheduled commitments.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years of age.

• Must have authorization to work in the United States without sponsorship.

• Experience in an inbound/outbound contact center within the healthcare sector is preferred.

• Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment is preferred.

🏝️ Benefits

• Opportunities for career development with a global company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Exceptional retirement savings plan with significant employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt assistance.

• FreeU education benefit for those pursuing a bachelor's degree.

• Flexible opportunities for personal and professional growth.

• Recognized as a great workplace and one of the world's most admired companies.

• Acknowledged as one of the best large companies to work for and among the top workplaces for diversity, working mothers, female executives, and scientists.