Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver responsive, professional service via phone, voicemail, and email.

• Handle incoming and outgoing customer interactions from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Recognize and escalate high-priority issues as needed.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for improvement.

• Provide accurate, professional service while adhering to attendance and scheduling expectations.

• Complete necessary training and assessments.

• Follow Quality Management System policies and company standards.

• Assist in special initiatives and enhance processes that improve the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience is necessary.

• At least three (3) years of experience in a sales or customer service setting focused on exceptional customer experience is preferred.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills are essential.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to work independently while adhering to schedule requirements.

• Proficiency in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare industry.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Exceptional retirement savings plan with significant employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU educational benefit offering an affordable and convenient pathway to a bachelor's degree.

• Commitment to being an Equal Opportunity Employer.