Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service via phone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Handle inbound and outbound communications from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service challenges, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Stay informed about sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide precise and professional service while adhering to attendance and scheduling requirements.

• Complete mandatory training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Contribute to improving processes that enhance the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service role focused on providing exceptional customer experience.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to work effectively across teams and adapt to shifting priorities.

• Capacity to work independently while maintaining schedule adherence.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years of age.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career advancement with an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Excellent retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt relief program.

• FreeU education benefit towards earning a bachelor's degree.

• Work for a company recognized as a great place to work across numerous countries worldwide.

• Join a company honored as one of the most admired organizations globally by Fortune.

• Acknowledged as one of the best large companies to work for and one of the top workplaces for diversity, working mothers, female executives, and scientists.