Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional service via telephone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Handle both inbound and outbound communications from providers, sales teams, and other internal stakeholders.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and escalate urgent issues when necessary.

• Stay informed about sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide precise, professional service while fulfilling attendance and scheduling requirements.

• Complete mandated training and assessments.

• Adhere to Quality Management System policies and company standards.

• Contribute to special initiatives and enhance processes that elevate customer experience and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer service.

• Proficient verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to work independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years of age.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Opportunities for career advancement with an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Exceptional retirement savings plan with substantial employer contributions.

• Tuition reimbursement programs available.

• Freedom 2 Save program for student debt assistance.

• FreeU educational benefit towards obtaining a bachelor's degree.

• Equal Opportunity Employer.