Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center

• Deliver prompt, professional assistance via phone, voicemail, and email

• Collaborate with various teams throughout the Customer Care Center

• Address provider and sales-related inquiries

• Handle both inbound and outbound customer communications from providers, sales teams, and other internal clients

• Investigate and resolve service issues, inquiries, and customer complaints

• Identify and escalate urgent concerns when necessary

• Keep updated on sales policies, organizational structure, territory assignments, and sales initiatives

• Document new procedures and identify opportunities for enhancement

• Provide accurate, professional service while adhering to attendance and scheduling expectations

• Complete mandatory training and assessments

• Adhere to Quality Management System policies and company standards

• Support special initiatives and contribute to process improvements that enhance the customer experience and bolster sales strategies

⛳️ Requirements

• High School Diploma or General Education Degree (GED)

• A minimum of three (3) years of customer service experience

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills

• Capability to work efficiently across teams and adapt to shifting priorities

• Ability to work autonomously while maintaining schedule compliance

• Proficient in using a computer and telephone simultaneously in a customer support setting

• Must be at least 18 years old

• Authorized to work in the United States without sponsorship

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector

• Preferred: Experience assisting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment

🏝️ Benefits

• Career advancement opportunities with a global company

• Complimentary medical coverage under the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year

• Exceptional retirement savings plan with significant employer contributions

• Tuition reimbursement program

• Freedom 2 Save student debt initiative

• FreeU education benefit providing an affordable route to a bachelor's degree

• Company recognized as a top employer in numerous countries worldwide

• Company acknowledged as one of the best large companies to work for and as a leading workplace for diversity, working mothers, female executives, and scientists