Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional service via phone, voicemail, and email.

• Collaborate with teams throughout the Customer Care Center.

• Handle inbound and outbound communications from providers, sales teams, and other internal stakeholders.

• Research and resolve inquiries, service-related issues, and customer complaints.

• Recognize and escalate urgent concerns when necessary.

• Maintain up-to-date knowledge of sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide accurate, professional service while adhering to attendance and scheduling expectations.

• Complete mandatory training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Assist with special projects and contribute to improving processes that enhance the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience is necessary.

• At least three (3) years of experience in a sales or customer service environment focused on providing exceptional customer experiences.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capacity to work effectively across teams and adapt to shifting priorities.

• Ability to operate independently while maintaining adherence to schedules.

• Proficiency in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global organization.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Exceptional retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit with a pathway to earning a bachelor's degree.

• Recognized as a top workplace in numerous countries around the globe.

• Acknowledged as one of the best large companies to work for, and recognized for diversity, support for working mothers, female executives, and scientists.