Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee both incoming and outgoing customer communications, including phone calls, voicemails, and email inquiries from providers, sales teams, and other internal stakeholders.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and escalate urgent issues as necessary.

• Keep abreast of current sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for enhancement.

• Provide accurate, professional service while adhering to attendance and scheduling requirements.

• Fulfill mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with various teams across the Customer Care Center to enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of experience in customer service is essential.

• At least three (3) years of experience in a sales or customer service role focused on providing outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills are necessary.

• Capability to work effectively across teams and adjust to shifting priorities.

• Ability to operate independently while maintaining adherence to schedules.

• Proficiency in using a computer and telephone concurrently in a customer support setting.

• Must be at least 18 years of age.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center in the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Opportunities for career advancement within an international company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Outstanding retirement savings plan featuring significant employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt assistance.

• FreeU education benefit towards obtaining a bachelor's degree.

• Commitment to equal opportunity employment.