Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional support via phone, voicemail, and email.

• Collaborate with various teams across the Customer Care Center.

• Handle incoming and outgoing communications from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Recognize and escalate high-priority matters as necessary.

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and opportunities for enhancement.

• Provide accurate, professional service while meeting attendance and scheduling expectations.

• Complete all necessary training and assessments.

• Adhere to Quality Management System policies and company standards.

• Aid special initiatives and contribute to process improvements that enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• At least three (3) years of experience in customer service.

• A minimum of three (3) years in a sales or customer service setting focused on delivering outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to operate independently while adhering to schedules.

• Proficiency in using a computer and telephone simultaneously in a customer support role.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship.

• Preferred experience in an inbound/outbound contact center within the healthcare sector.

• Preferred experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Retirement savings plan with substantial employer contributions.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit providing an affordable pathway to a bachelor's degree.