Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt and professional service via phone, voicemail, and email.

• Collaborate with teams across the Customer Care Center.

• Handle both inbound and outbound customer interactions from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service concerns, and customer complaints.

• Identify and escalate high-priority issues as needed.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and areas for improvement.

• Provide accurate and professional service while adhering to attendance and scheduling requirements.

• Complete necessary training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and enhance processes that improve the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on delivering outstanding customer experience.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to work effectively across teams and adjust to changing priorities.

• Capability to work independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support environment.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Experience in an inbound/outbound contact center within the healthcare sector is preferred.

• Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment is preferred.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Retirement savings plan with a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit towards obtaining a bachelor's degree.

• Acknowledged as a great place to work and among the most admired companies.

• Recognized as one of the best large companies and top workplaces for diversity, working mothers, female executives, and scientists.