Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt and professional assistance via phone, voicemail, and email.

• Collaborate with various teams within the Customer Care Center.

• Handle incoming and outgoing communications from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service-related issues, and customer complaints.

• Recognize and escalate urgent matters when necessary.

• Stay informed about sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Adhere to attendance and scheduling requirements.

• Complete mandatory training and assessments.

• Follow Quality Management System policies and adhere to company standards.

• Assist in special initiatives and enhance processes that elevate customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service role focused on providing an exceptional customer experience.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills are essential.

• Ability to work effectively with teams and adapt to shifting priorities.

• Capacity to work independently while adhering to scheduled commitments.

• Proficiency in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Preferred experience in an inbound/outbound contact center within the healthcare sector.

• Preferred experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Excellent retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit providing a pathway to a bachelor's degree.

• Commitment to being an equal opportunity workplace.

• No travel requirements for this position.