Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver responsive, professional assistance via phone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Handle both inbound and outbound communications from providers, sales teams, and other internal customers.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Identify and escalate high-priority matters when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and opportunities for enhancement.

• Provide accurate, professional service while fulfilling attendance and scheduling expectations.

• Complete all required training and assessments.

• Adhere to Quality Management System policies and company standards.

• Support special projects and enhance processes that improve customer experience and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experience.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to work effectively across teams and adapt to shifting priorities.

• Capacity to work independently and adhere to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Must have authorization to work in the United States without sponsorship.

• Preferred experience in an inbound/outbound contact center within the healthcare sector.

• Preferred experience in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Attractive retirement savings plan with significant employer contributions.

• Tuition reimbursement options.

• Freedom 2 Save student debt program.

• FreeU education benefit facilitating access to a bachelor's degree.

• Recognized as a leading workplace in numerous countries worldwide.

• Acknowledged as one of the best large companies to work for and a top employer for diversity, working mothers, female executives, and scientists.