Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service through phone, voicemail, and email communications.

• Collaborate with teams throughout the Customer Care Center.

• Address provider and sales-related inquiries.

• Handle inbound and outbound communications from providers, sales teams, and other internal customers.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Identify and escalate urgent issues when necessary.

• Stay informed about sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for improvement.

• Provide accurate and professional service while adhering to attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Support special initiatives and enhance processes that improve customer experience and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• Minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service environment focused on providing outstanding customer experience.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to work effectively across teams and adapt to changing priorities.

• Capacity to work independently while ensuring adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years of age.

• Authorized to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Opportunities for career development with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Excellent retirement savings plan with a significant employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU education benefit providing a pathway to earning a bachelor's degree.

• Acknowledged as a great workplace and one of the most admired companies.

• Recognized as one of the best large companies and for diversity, working mothers, female executives, and scientists.