Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional assistance via phone, voicemail, and email.

• Collaborate with various teams across the Customer Care Center.

• Handle inbound and outbound communications from providers, sales teams, and other internal clients.

• Investigate and address inquiries, service-related issues, and customer complaints.

• Recognize and escalate high-priority matters when necessary.

• Maintain awareness of sales policies, organizational structures, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide accurate, professional service while fulfilling attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Contribute to special initiatives and enhance processes that improve the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service role with a focus on providing exceptional customer experiences.

• Excellent verbal and written communication skills, along with strong problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adjust to changing priorities.

• Ability to work independently while adhering to scheduling requirements.

• Proficiency in using a computer and telephone concurrently in a customer support setting.

• Must be at least 18 years of age.

• Authorization to work in the United States without sponsorship is required.

• Experience in an inbound/outbound contact center within the healthcare sector is preferred.

• Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment is preferred.

🏝️ Benefits

• Opportunities for career development within an international company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit towards obtaining a bachelor's degree.

• Recognized as a great workplace and among Fortune's most admired companies.

• Acknowledged as one of the best large companies and top workplaces for diversity, working mothers, female executives, and scientists.