Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients in the Customer Care Center.

• Deliver prompt, professional service via phone, voicemail, and email.

• Collaborate with teams across the Customer Care Center.

• Handle inbound and outbound communications from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service challenges, and customer complaints.

• Recognize and escalate urgent issues as necessary.

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify areas for enhancement.

• Provide accurate, professional service while adhering to attendance and scheduling requirements.

• Complete mandatory training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Contribute to special initiatives and refine processes that enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service role focused on providing exceptional customer experiences.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adjust to changing priorities.

• Ability to work independently while maintaining schedule compliance.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Experience in an inbound/outbound contact center within the healthcare sector (preferred).

• Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment (preferred).

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Complimentary medical coverage under the Health Investment Plan (HIP) PPO for eligible employees in the upcoming calendar year.

• Exceptional retirement savings plan with a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit towards a bachelor's degree.

• Acknowledged as a top workplace and one of the world's most admired companies.

• Recognized as one of the best large companies to work for and a leading workplace for diversity, working mothers, female executives, and scientists.