Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver professional and responsive service through phone, voicemail, and email channels.

• Collaborate with various teams across the Customer Care Center.

• Handle both incoming and outgoing customer communications from providers, sales teams, and other internal clients.

• Investigate and address inquiries, service concerns, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Stay updated on sales policies, organizational structure, territory allocations, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide precise, professional service while adhering to attendance and scheduling requirements.

• Complete necessary training and assessments.

• Follow Quality Management System protocols and company standards.

• Assist with special projects and contribute to improving processes that enhance the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences.

• Excellent verbal and written communication skills, along with strong problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively within teams and adapt to shifting priorities.

• Ability to work autonomously while adhering to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support environment.

• Must be at least 18 years of age.

• Authorized to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal partners in a high-volume customer service setting.

🏝️ Benefits

• Opportunities for career advancement with a global company.

• Complimentary medical coverage under the Health Investment Plan (HIP) PPO medical plan (eligibility begins in the next calendar year).

• Retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt assistance.

• FreeU education benefit contributing towards a bachelor's degree.

• Equal Opportunity Employer.