Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service via phone, voicemail, and email.

• Collaborate with teams across the Customer Care Center.

• Address provider and sales-related inquiries.

• Handle inbound and outbound communications from providers, sales teams, and other internal customers.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Recognize and escalate high-priority concerns when necessary.

• Maintain up-to-date knowledge of sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for improvement.

• Assist with special initiatives and enhance processes that improve the customer experience and support sales strategies.

• Adhere to attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Follow Quality Management System policies and company standards.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service environment that emphasizes exceptional customer experience.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to collaborate effectively across teams and adapt to shifting priorities.

• Capability to work independently while adhering to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Preferred experience in an inbound/outbound contact center within the healthcare industry.

• Preferred experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Retirement savings plan with a substantial employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU educational benefit providing an affordable path to a bachelor's degree.

• Recognized as a great place to work and one of the world's most admired companies.

• Acknowledged as one of the best large companies to work for, and celebrated for diversity, support for working mothers, female executives, and scientists.