Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service via phone, voicemail, and email.

• Collaborate with teams across the Customer Care Center.

• Handle inbound and outbound communications from providers, sales teams, and other internal customers.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Identify and escalate high-priority matters when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and potential improvements.

• Provide accurate and professional service while adhering to attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Contribute to special initiatives and enhance processes that improve customer experiences and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• At least three (3) years of experience in customer service.

• A minimum of three (3) years of experience in a sales or customer service setting focused on delivering exceptional customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work effectively across teams and adapt to changing priorities.

• Ability to work independently while maintaining schedule adherence.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience assisting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with an international company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility begins next calendar year).

• Retirement savings plan with a generous employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit toward a bachelor's degree.

• Recognition as a great place to work and as a diversity-friendly employer.