Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions through phone calls, voicemail, and email.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and escalate urgent issues when necessary.

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancements.

• Provide precise, professional service while meeting attendance and scheduling expectations.

• Complete mandatory training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with teams throughout the Customer Care Center.

• Contribute to special initiatives and enhance processes that improve customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience is essential.

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experiences.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to operate independently while adhering to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship is mandatory.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience assisting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Career advancement opportunities with a global company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement options available.

• Freedom 2 Save program for student debt assistance.

• FreeU education benefit to pursue a bachelor's degree.

• No travel is required.