Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver timely and professional support via phone, voicemail, and email.

• Collaborate with various teams within the Customer Care Center.

• Handle incoming and outgoing communications from providers, sales teams, and other internal clients.

• Examine and resolve inquiries, service challenges, and customer grievances.

• Recognize and escalate urgent issues when necessary.

• Keep updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for enhancement.

• Provide precise, professional service while fulfilling attendance and scheduling requirements.

• Complete all necessary training and evaluations.

• Adhere to Quality Management System policies and company guidelines.

• Assist healthcare providers and patients within the Customer Care Center.

• Contribute to special projects and facilitate process improvements that enhance the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting with a strong focus on delivering outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to collaborate effectively across teams and adapt to evolving priorities.

• Ability to work autonomously and maintain schedule compliance.

• Proficient in using a computer and telephone concurrently in a customer support setting.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career advancement with a global organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Retirement savings program featuring a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program to assist with student debt.

• FreeU education benefit towards earning a bachelor's degree.

• Committed to being an Equal Opportunity Employer.