Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Offer prompt and professional service through phone, voicemail, and email communication.

• Collaborate with teams across the Customer Care Center.

• Address provider and sales-related inquiries.

• Handle both inbound and outbound customer interactions from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service challenges, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Keep abreast of sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for improvement.

• Provide accurate, professional service while adhering to attendance and scheduling expectations.

• Complete all required training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and contribute to process improvements that enhance the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service environment dedicated to delivering outstanding customer experiences.

• Excellent verbal and written communication skills along with strong problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to work independently while maintaining adherence to schedules.

• Proficient in using a computer and phone simultaneously in a customer support setting.

• Must be at least 18 years of age.

• Authorized to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center in the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service context.

🏝️ Benefits

• Opportunities for career development with an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Strong retirement savings plan with significant employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit offered.

• Company recognized as a top employer and among the most admired companies globally.

• Acknowledged as one of the best large companies to work for and recognized for diversity, support for working mothers, female executives, and scientists.