Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare professionals and patients in the Customer Care Center

• Deliver prompt and professional assistance via phone, voicemail, and email

• Collaborate with various teams within the Customer Care Center

• Handle incoming and outgoing communications from providers, sales teams, and other internal stakeholders

• Investigate and resolve inquiries, service challenges, and customer grievances

• Recognize and escalate urgent issues as necessary

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives

• Record new procedures and identify opportunities for enhancement

• Adhere to attendance and scheduling requirements

• Complete all mandatory training and assessments

• Follow Quality Management System policies as well as company standards

• Contribute to process improvements that enhance the customer experience and support sales strategies

⛳️ Requirements

• High School Diploma or General Education Degree (GED)

• A minimum of three (3) years of experience in customer service

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal abilities

• Capability to work effectively across teams and adapt to shifting priorities

• Ability to work autonomously while maintaining schedule compliance

• Proficient in using a computer and telephone simultaneously in a customer support role

• Must be at least 18 years old

• Authorized to work in the United States without sponsorship

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business units in a high-volume customer service environment

🏝️ Benefits

• Opportunities for career development within an international organization

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year

• Excellent retirement savings plan with substantial employer contributions

• Tuition reimbursement program

• Freedom 2 Save student debt initiative

• FreeU education benefit offering an affordable route to obtaining a bachelor's degree

• Commitment to equal opportunity employment