Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare professionals and patients within the Customer Care Center.

• Deliver prompt and professional service via phone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Handle incoming and outgoing customer communications from providers, sales teams, and other internal clients.

• Investigate and address inquiries, service concerns, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new processes and identify opportunities for enhancement.

• Fulfill attendance and scheduling requirements.

• Complete mandatory training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Contribute to improving processes that enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience is necessary.

• At least three (3) years of experience in a sales or customer service environment committed to providing exceptional customer experience.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to collaborate effectively across teams and adapt to shifting priorities.

• Capability to work independently while adhering to schedule requirements.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years of age.

• Must have authorization to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Opportunities for career development with an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Excellent retirement savings plan with substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program offered.

• FreeU education benefit to support a bachelor's degree.

• Equal opportunity employer.