Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee both inbound and outbound customer interactions, including phone calls, voicemails, and email inquiries from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service challenges, and customer grievances.

• Recognize and escalate high-priority issues when necessary.

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for improvement.

• Provide accurate and professional service while adhering to attendance and scheduling expectations.

• Complete all required training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with teams across the Customer Care Center.

• Support special projects and contribute to enhancing processes that improve the customer experience and align with sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting with a focus on offering an exceptional customer experience.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capability to work efficiently across teams and adjust to shifting priorities.

• Ability to work independently while maintaining schedule adherence.

• Proficient in using a computer and telephone simultaneously in a customer support environment.

• Must be at least 18 years of age.

• Authorized to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Opportunities for career advancement within an international company.

• Complimentary medical coverage under the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Outstanding retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt initiative.

• FreeU educational benefit providing access to affordable pathways for obtaining a bachelor's degree.

• Commitment to being an equal opportunity workplace.

• No travel required for this position.