Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions, encompassing phone calls, voicemails, and email queries from providers, sales teams, and other internal stakeholders.

• Investigate and address inquiries, service-related issues, and customer grievances.

• Recognize and escalate urgent matters as necessary.

• Stay updated on sales policies, organizational frameworks, territory allocations, and sales initiatives.

• Record new processes and identify areas for enhancement.

• Provide precise and professional service while fulfilling attendance and scheduling requirements.

• Complete all mandated training and assessments.

• Adhere to the Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with teams across the Customer Care Center and assist with special projects.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting dedicated to delivering outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to work collaboratively across teams and adjust to shifting priorities.

• Capability to work independently while ensuring adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be 18 years of age or older.

• Must possess authorization to work in the United States without sponsorship.

• Preferred experience in an inbound/outbound contact center within the healthcare sector.

• Preferred background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

🏝️ Benefits

• Opportunities for career advancement with a global organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit towards obtaining a bachelor's degree.

• Commitment to equal employment opportunities.