Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional service through phone calls, voicemails, and emails.

• Collaborate with various teams across the Customer Care Center.

• Handle incoming and outgoing communications from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service issues, and customer grievances.

• Recognize and escalate urgent concerns when necessary.

• Keep updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide precise, professional service while adhering to attendance and scheduling requirements.

• Complete necessary training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Assist with special initiatives and contribute to process improvements that enhance customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service role focused on providing outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capacity to work effectively within teams and adjust to changing priorities.

• Ability to work autonomously while adhering to schedules.

• Proficient in using a computer and phone simultaneously in a customer support setting.

• Must be 18 years of age or older.

• Authorized to work in the United States without sponsorship.

• Experience in an inbound/outbound contact center in the healthcare sector is preferred.

• Experience supporting healthcare providers, inside sales teams, or other internal business partners in a fast-paced customer service environment is preferred.

🏝️ Benefits

• Career advancement opportunities with a global company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Outstanding retirement savings plan with a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit—an accessible and convenient pathway to obtaining a bachelor's degree.

• Recognized as a great workplace in numerous countries worldwide.

• Equal Opportunity Employer.