Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions via phone calls, voicemails, and email inquiries from providers, sales teams, and other internal stakeholders.

• Investigate and rectify inquiries, service-related issues, and customer complaints.

• Recognize and escalate urgent concerns when necessary.

• Keep up-to-date knowledge of sales policies, organizational structures, territory assignments, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide precise, professional service while adhering to attendance and scheduling requirements.

• Fulfill mandatory training and assessment obligations.

• Adhere to Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with teams across the Customer Care Center and support special initiatives aimed at enhancing customer experience and sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work effectively across teams and adjust to changing priorities.

• Ability to work independently while maintaining schedule compliance.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global organization.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt assistance program.

• FreeU educational benefit towards a bachelor's degree.

• Acknowledged as a top employer in various countries around the globe.

• Equal Opportunity Employer.