Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions via phone calls, voicemail, and email.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and escalate urgent issues when necessary.

• Keep up-to-date with sales policies, company structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide precise and professional service while fulfilling attendance and scheduling requirements.

• Complete necessary training and evaluations.

• Adhere to Quality Management System policies and company standards.

• Assist healthcare providers and patients within the Customer Care Center.

• Collaborate with teams across the Customer Care Center and support special initiatives that enhance customer experience and sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal abilities.

• Capability to collaborate effectively with teams and adapt to shifting priorities.

• Ability to work independently while adhering to scheduled commitments.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years of age.

• Authorization to work in the United States without the need for sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service atmosphere.

🏝️ Benefits

• Opportunities for career development with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Retirement savings plan with substantial employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit towards earning a bachelor's degree.

• Commitment to equal opportunity employment.