Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt and professional service through phone, voicemail, and email.

• Collaborate with teams throughout the Customer Care Center.

• Address provider and sales-related inquiries.

• Handle inbound and outbound communications from providers, sales teams, and other internal clients.

• Investigate and resolve inquiries, service issues, and customer complaints.

• Identify and escalate urgent concerns when necessary.

• Maintain an understanding of sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for improvement.

• Fulfill attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Support special projects and enhance processes that improve customer experience and sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on delivering outstanding customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work efficiently across teams and adapt to changing priorities.

• Ability to work independently while adhering to a schedule.

• Proficient in using a computer and telephone concurrently in a customer support context.

• Must be 18 years of age or older.

• Authorization to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career development with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit for pursuing a bachelor's degree.

• Recognized as a great workplace and a diverse, family-friendly employer, supportive of women executives and scientists.