Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare professionals and patients within the Customer Care Center.

• Handle both incoming and outgoing customer interactions via phone, voicemail, and email.

• Address provider inquiries, sales-related questions, service concerns, and customer grievances.

• Investigate issues and escalate high-priority matters when necessary.

• Keep abreast of sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide accurate, professional service while adhering to attendance and scheduling requirements.

• Complete all mandatory training and assessments.

• Follow Quality Management System policies and company standards.

• Collaborate with teams across the Customer Care Center to enhance customer experience and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experiences.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to collaborate effectively across teams and adapt to shifting priorities.

• Capacity to work independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Experience in an inbound/outbound contact center within the healthcare sector is preferred.

• Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment is preferred.

🏝️ Benefits

• Opportunities for career advancement with an international organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Excellent retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt assistance program.

• FreeU education benefit towards obtaining a bachelor's degree.

• Equal Opportunity Employer.