Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver prompt, professional service via phone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Handle incoming and outgoing communications from providers, sales teams, and other internal customers.

• Investigate and resolve inquiries, service concerns, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Stay updated on sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for improvement.

• Adhere to attendance and scheduling expectations.

• Complete mandatory training and assessments.

• Follow Quality Management System policies and company standards.

• Assist with special initiatives and enhance processes that improve the customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of experience in customer service.

• At least three (3) years of experience in a sales or customer service setting focused on providing outstanding customer experience.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work efficiently across teams and adapt to changing priorities.

• Ability to work independently while adhering to a set schedule.

• Proficiency in using a computer and telephone simultaneously in a customer support environment.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service context.

🏝️ Benefits

• Opportunities for career development with an international company.

• Complimentary medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees in the upcoming calendar year.

• Retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit for pursuing a bachelor's degree.

• Recognized as a great place to work and one of the world's most admired companies.

• Acknowledged as one of the best large companies to work for and a top employer for diversity, working mothers, female executives, and scientists.