Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Offer prompt and professional service via phone, voicemail, and email.

• Collaborate with various teams across the Customer Care Center.

• Handle incoming and outgoing customer interactions from providers, sales teams, and other internal stakeholders.

• Investigate and resolve inquiries, service-related issues, and customer complaints.

• Recognize and escalate urgent concerns when necessary.

• Keep up to date with sales policies, organizational structure, territory assignments, and sales initiatives.

• Document new procedures and identify opportunities for enhancement.

• Provide accurate, professional service while meeting attendance and scheduling requirements.

• Complete all necessary training and assessments.

• Adhere to Quality Management System policies and corporate standards.

• Support special projects and enhance processes that improve customer experience and bolster sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on providing exceptional customer experiences.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work effectively across teams and adapt to changing priorities.

• Ability to operate independently while maintaining schedule compliance.

• Proficiency in using a computer and telephone simultaneously in a customer support setting.

• Must be at least 18 years old.

• Authorization to work in the United States without the need for sponsorship.

• Preferably experienced in an inbound/outbound contact center within the healthcare sector.

• Preferably experienced in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Career advancement opportunities with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Outstanding retirement savings plan with a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt assistance program.

• FreeU education benefit leading to a bachelor's degree.