Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee inbound and outbound communications with customers through phone calls, voicemails, and emails.

• Investigate and address inquiries, service-related issues, and customer grievances.

• Recognize and escalate urgent matters as necessary.

• Keep up-to-date with sales policies, organizational structure, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for enhancement.

• Provide precise, professional service while adhering to attendance and scheduling expectations.

• Fulfill mandatory training and assessments.

• Adhere to Quality Management System policies and company standards.

• Collaborate with various teams across the Customer Care Center.

• Assist with special projects and contribute to refining processes that enhance customer satisfaction and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting with a focus on delivering exceptional customer experiences.

• Excellent verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to work independently while maintaining schedule adherence.

• Proficiency in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship is required.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Experience in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.

🏝️ Benefits

• Opportunities for career advancement within an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement program available.

• Freedom 2 Save student debt assistance program.

• FreeU education benefit towards obtaining a bachelor's degree.

• No travel obligations required.