Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center

• Deliver responsive and professional service via phone, voicemail, and email

• Collaborate with teams throughout the Customer Care Center

• Handle inbound and outbound communications from providers, sales teams, and other internal customers

• Investigate and resolve inquiries, service issues, and customer complaints

• Recognize and escalate high-priority issues as necessary

• Keep updated on sales policies, organizational structure, territory assignments, and sales initiatives

• Document new procedures and identify opportunities for improvement

• Provide accurate, professional service while meeting attendance and scheduling expectations

• Complete all required training and assessments

• Adhere to Quality Management System policies and company standards

• Support special initiatives and contribute to process improvements that enhance customer experience and bolster sales strategies

⛳️ Requirements

• High School Diploma or General Education Degree (GED)

• Minimum of three (3) years of customer service experience

• At least three (3) years of experience in a sales or customer service environment focused on delivering exceptional customer experiences

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills

• Ability to work effectively across teams and adapt to shifting priorities

• Capability to work independently while maintaining schedule adherence

• Proficiency in using a computer and telephone simultaneously in a customer support setting

• Must be 18 years of age or older

• Authorization to work in the United States without sponsorship

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector

• Preferred: Experience assisting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment

🏝️ Benefits

• Career development opportunities with an international company

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan

• Excellent retirement savings plan with substantial employer contributions

• Tuition reimbursement options

• Freedom 2 Save student debt program

• FreeU education benefit leading to the attainment of a bachelor's degree

• Equal opportunity employment