Customer Support Specialist I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist customers through inbound call queues, support ticket systems, and established customer engagement channels.

• Foster and maintain positive relationships with customers.

• Address inquiries regarding company products, features, and services.

• Handle issues related to fulfillment, billing, account management, technical support, and configuration.

• Escalate complex, unexpected, or recurring issues to internal specialists.

• Respond to customer inquiries through phone, email, and chat.

• Deliver Tier 1 support for standard and recurring configuration challenges, including password resets and basic product queries.

• Offer personalized training for new and existing customers as necessary.

• Utilize internal and security tools or processes to evaluate customer records or electronic data.

• Document customer inquiries, their status, and resolutions.

• Collaborate across teams and follow up with customers to ensure issues are resolved satisfactorily.

⛳️ Requirements

• High school diploma or its equivalent.

• Demonstrated experience in customer support or client service.

• Strong skills in handling phone and email communications along with active listening abilities.

• Customer-centric mindset with the capacity to adapt and respond to various personalities.

• Exceptional communication and problem-solving capabilities.

• Proficient in multitasking, prioritizing, and effectively managing time.

• Primary work schedule from either 8:00 AM to 5:00 PM ET or 9:00 AM to 6:00 PM ET, Monday through Friday.

• Willingness to work overtime, evening, holiday, or weekend shifts as necessary.

• Familiarity with CRM systems and practices is preferred.

• Experience in title, registration, MVA, or dealership environments is advantageous.

• Technical support experience is favored.

🏝️ Benefits

• Healthcare coverage for you and your family, including Medical, Dental, and Vision.

• Tax-advantaged accounts such as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Generous paid time off (PTO).

• Pet insurance.

• Retirement planning options.

• Identity theft insurance.

• Life and disability insurance.

• Commuter benefits.

• Accident & hospital, and critical illness insurance.

• Tuition reimbursement.

• Employee-first culture.

• Collaborative work environment.

• Opportunities for growth and contributions to the organization's success.