Customer Support Specialist – Global

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary liaison for customer escalations, ensuring prompt and proactive resolutions.

• Oversee customer relationships throughout their journey, from onboarding to ongoing support and renewal.

• Comprehend the needs of business leaders and align beehiiv’s solutions with their objectives.

• Collaborate with internal teams to deliver effective customer support.

• Champion customer interests and spearhead cross-functional initiatives across Sales, Product, and Support.

• Assist users in overcoming obstacles to achieve their desired outcomes.

• Develop and maintain documentation and processes to support users and enhance internal workflows.

• Create reusable resources such as prompts, macros, documentation, and minor automations.

• Be available to work evenings, weekends, and holidays as necessary, including one weekend day each week.

⛳️ Requirements

• Minimum of 3 years of experience in a similar support role.

• Previous experience with Zendesk and other support tools.

• Exceptional customer relationship management capabilities.

• Strong communication, listening, and writing skills.

• Proficient technical problem-solving abilities.

• Excellent organizational skills; capable of working independently with minimal direction when required.

• Genuine enthusiasm for scaling an emerging platform.

• A strong sense of ownership.

• Experience in building AI-related projects, such as prompts, optimized workflows, or task automation.

• Familiarity with email platforms is a significant advantage.

• Availability to work evenings, weekends, and holidays.

• Ability to work one weekend day per week.

• Comfortable with rapid iterations and frequent shifts in context.

• Required fluency in AI concepts.

• High expectations for both speed and quality of work.

🏝️ Benefits

• Competitive salary.

• Stock options.

• Health, dental, and vision insurance.

• 401(k) employer match.

• Unlimited PTO (with a mandatory minimum of 10 days per year).

• Annual in-person team retreat.

• Unlimited budget for books.

• Monthly wellness days.

• Flexible work arrangements to support personal and professional growth.