Customer Support Specialist – Gaming

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Provide customer support for gamers through a ticket-based system.

• Offer outstanding customer service on behalf of a gaming brand.

• Manage a self-scheduled workload of 20 hours per week, including 7 hours on weekends during the specified time slot.

• Operate within project hours from 4:00 AM to 7:00 PM PT, Monday to Sunday, with a mandatory availability from 9:30 AM to 1:00 PM PT.

• Resolve customer issues promptly and effectively.

• Navigate the complexities of customer support while sharing valuable insights.

• Implement the company’s escalation policy as needed.

• Conduct customer calls from a quiet workspace free from distractions.

⛳️ Requirements

• Possess a great personality and a team-oriented attitude.

• Fully dedicated to exceeding expectations.

• Capable of quickly and effectively solving problems.

• A fast learner who adapts swiftly to changes and navigates complexities with ease.

• Customer-friendly demeanor complemented by a flexible attitude.

• Reliable, trustworthy, and dependable in all tasks.

• Experience in handling high-volume customer service inquiries.

• Proficient in English writing and communication.

• Advanced typing skills with a minimum speed of 40 wpm.

• Familiarity with web-based research techniques.

• Experience adhering to company escalation policies.

• A dedicated desktop or laptop running Windows 11 or later.

• Minimum of 16 GB of RAM.

• Intel 13th Gen Intel Core or Intel Core Ultra processor, or AMD Ryzen 7000/8000 Series processor or newer.

• Dual monitor setup is required.

• Reliable high-speed internet connection with a minimum download speed of 40 Mbps.

• High-quality headset equipped with a noise-canceling microphone.

• A quiet, distraction-free workspace suitable for handling customer calls.

• Willingness to install necessary ModSquad security software.

• Two-factor authentication (2FA) enabled on both computer and mobile device.

🏝️ Benefits

• Self-schedule your 20 hours per week.

• Opportunity to work remotely.

• Flexibility in setting your own schedule.

• Choose the projects you want to work on.

• Collaborate with renowned global brands.

• Equal Opportunity Employer.