Customer Support Specialist, English & Spanish Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Respond to incoming inquiries from customers through live chat.

• Determine customer needs and assist them in utilizing specific features.

• Evaluate and report on product issues.

• Follow up with customers to ensure resolution of basic technical and product-related matters.

• Collect customer feedback and relay it to the Product, Sales, and Marketing teams.

• Engage in a dynamic, international startup environment.

⛳️ Requirements

• Fluency in both English and Spanish.

• Previous experience in customer support.

• Outstanding communication abilities.

• Strong collaboration skills.

• Proficient computer skills.

• Keen attention to detail.

• Ability to manage multiple tasks simultaneously.

• Willingness to work various shift schedules (day, evening, and night) and weekends.

• Capability to resolve tasks quickly and efficiently.

• Self-reliant, responsible, and proactive.

• Flexible and systematic in addressing complex challenges.

• Experience in the sports betting or gambling industry is an advantage.

🏝️ Benefits

• Competitive salary.

• 28 days of paid leave each year.

• Additional seniority leave.

• Genuine opportunities for career advancement and professional development.

• Fully remote position.

• A fantastic team located worldwide.