Customer Support Specialist, English & Spanish Speaking

This is a fully remote position, open to applicants in Peru.

📋 Description

• Respond to incoming inquiries from customers through live chat.

• Assess customer needs and assist them in utilizing specific features.

• Analyze and report on product malfunctions.

• Follow up with customers to ensure their fundamental technical and product-related issues are resolved.

• Collect customer feedback and communicate it with our Product, Sales, and Marketing teams.

⛳️ Requirements

• Proficiency in both English and Spanish is required.

• Knowledge of Portuguese is a valuable asset.

• Prior experience in a support role is necessary.

• Exceptional communication skills are a must.

• Strong teamwork abilities are essential.

• Excellent computer skills are required.

• High attention to detail is critical.

• Ability to handle multiple tasks simultaneously is necessary.

• Flexibility to work various shifts (day, evening, and night) and on weekends is required.

🏝️ Benefits

• Opportunity to work remotely (work from any location).

• Competitive salary package.

• 28 days of paid time off annually.

• Additional seniority leave.

• Friendly work environment with supportive colleagues.

• Full-time remote position available.

• Genuine opportunities for career advancement and professional development.