Customer Support Specialist, English, Spanish

This is a fully remote position, open to applicants in Peru.

📋 Description

• Respond to incoming customer inquiries through live chat.

• Assess customer requirements and assist them in utilizing specific features.

• Examine and report any product issues.

• Follow up with customers to ensure resolution of fundamental technical and product-related concerns.

• Collect customer insights and relay them to the Product, Sales, and Marketing departments.

• Engage in a dynamic, international startup atmosphere.

⛳️ Requirements

• Fluency in both English and Spanish.

• Prior experience in a support role.

• Exceptional communication capabilities.

• Strong collaborative skills.

• Proficient computer skills.

• Keen attention to detail.

• Ability to multitask effectively.

• Willingness to work various shifts, including days, evenings, nights, and weekends.

• Capacity to resolve tasks quickly and efficiently.

• Self-reliance, accountability, and initiative.

• Adaptable and methodical approach to tackling intricate problems.

• Experience in the sports betting or gambling sector is advantageous.

🏝️ Benefits

• Competitive salary.

• 28 paid vacation days annually.

• Seniority leave.

• Genuine prospects for career advancement and professional development.

• Fully remote working arrangement.

• Opportunity to collaborate with a fantastic team globally.