Customer Support Specialist – English, Morning/Afternoon

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer support through phone and chat, accessible 24/7/365.

• Communicate with clarity and confidence, utilizing a warm, professional tone and genuine empathy.

• Demonstrate quick thinking, troubleshoot effectively, and ensure customers feel reassured throughout the entire process.

• Excel in a high-call environment, maintaining sharpness, organization, and efficiency throughout the day.

• Provide an effortless, personalized, and thoughtful experience for customers.

• Interpret customer cues, respond creatively and thoughtfully, showcasing a deep understanding of their needs.

• Eager to learn, receptive to feedback, and enthusiastic about advancing your skills and career with Mudflap.

⛳️ Requirements

• Over 2 years of experience in a remote customer support position, preferably within fintech or tech startup settings.

• Proficient in support tools such as Zendesk or comparable ticketing systems.

• Possess a customer-first mentality with a true passion for providing outstanding service.

• Exceptional verbal and written communication abilities.

• Thrives in a fast-paced atmosphere; a strong multitasker with a keen sense of urgency and a collaborative, hands-on approach.

🏝️ Benefits

• Commuter benefits to facilitate your travel.

• Lunches and snacks to keep you energized.

• A collaborative, high-growth environment where you will work closely with skilled teammates across the organization.