Customer Support Specialist – Day Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inquiries from Providers and Consumers with a single-touch resolution via phone, live chat, email, and SMS.

• Handle a high volume of inbound and outbound interactions with customers and providers while ensuring quality, accuracy, and efficiency.

• Investigate queries, evaluate account activities, and deliver precise and timely resolutions.

• Professionally and empathetically de-escalate complex customer situations.

• Accurately document customer interactions and account-related issues.

• Collaborate with leadership to enhance customer experience, operational processes, internal systems, and team performance.

• Work together with various departments to foster Cherry's growth in a dynamic fintech setting.

• Maintain flexible scheduling for assigned weekends and select holidays.

⛳️ Requirements

• This is a US-based position.

• Minimum of 1 year of experience in customer support or a related customer-facing role.

• Prior experience in consumer lending, fintech, or related financial products is preferred.

• Capability to multitask and de-escalate situations through voice, chat, email, and SMS.

• Exceptional skills in task prioritization, organization, and attention to detail.

• Strong work ethic with pride in one’s performance.

• Previous experience in a startup environment is preferred.

• Ability to work independently in a fast-paced, ever-changing environment while maintaining a team-oriented mindset.

• Intermediate proficiency in Excel/Google Sheets is highly preferred.

• Excellent written and verbal communication abilities.

• A high school diploma or GED is required.

• Willingness to work from 9:00 AM to 6:00 PM in the respective timezone, including assigned weekends and select holidays.

• Must be legally authorized to work in the United States; visa sponsorship requirements must be addressed in the application.

🏝️ Benefits

• Generous equity grant.

• Comprehensive medical, vision, and dental benefits.

• Fully remote work opportunity.

• Seasonal company retreats in summer and winter.

• Annual variable target of $25,000, paid out monthly.