Customer Support Specialist, Bilingüe – Industria Automotriz

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Professionally and courteously respond to customer calls

• Organize and schedule service requests efficiently

• Accurately handle billing processes and documentation

• Utilize various systems and platforms concurrently

• Verify customer information and notes for accuracy

• Deliver an outstanding experience with every interaction

⛳️ Requirements

• Proficient in advanced English, both spoken and written

• At least 1 year of experience in customer service, administrative support, or related roles

• Strong proficiency in computer tools and navigating multiple systems

• Exceptional attention to detail and strong organizational abilities

• A positive attitude and a customer-focused approach

• Experience in the automotive sector is advantageous

• Completion of secondary basic education

• Familiarity with CRM systems

• Knowledge of the automotive industry

• Understanding of customer service principles

🏝️ Benefits

• Fully remote work environment

• Full-time schedule with 8-hour workdays

• Employment contract with no predetermined end date