Customer Support Specialist, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to a high volume of inbound support calls and requests in both English and Spanish.

• Conduct outbound calls to merchants for follow-ups and to address their outstanding requests.

• Install, deploy, and reprogram payment equipment for both new and existing merchants.

• Review merchant records in the CRM to ensure proper setup and installation.

• Generate POS/VAR Sheets.

• Assist merchants and sales agents with general inquiries and troubleshooting issues.

• Collaborate with internal departments and vendors to ensure seamless activation and ongoing support for every merchant.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Proficiency in English and Spanish, both spoken and written (Required).

• A minimum of 2 years of experience in a technical or customer support position (Required).

• At least 1 year of experience within the merchant services industry (Required).

• Preferably hands-on experience with point-of-sale (POS) systems.

• Exceptional customer service skills, including the ability to remain calm and helpful during escalated calls.

• Strong organizational skills, keen attention to detail, and effective time management abilities.

• Solid analytical and problem-solving capabilities.

• Proficient in using Microsoft Office Suite.

• Willingness to work a flexible schedule, including some after-hours support.

• A dependable home workspace equipped with high-speed internet.

• An associate's degree or equivalent technical training is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance options available for employees and their dependents.

• 401(k) plan with company matching contributions.

• Fully remote position that promotes a genuine work/life balance.

• Opportunities for career development and advancement.