Customer Support Specialist

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Log all client inquiries in the task management system.

• Engage customers with targeted questions to swiftly identify the core issue.

• Deliver prompt and precise responses to clients.

• Forward unresolved problems to the relevant internal teams.

• Guide clients on how to effectively utilize the software.

• Manage and prioritize multiple open issues simultaneously.

• Address and resolve requests through email communications.

• Serve as the initial support contact for all external delivery integrations.

• Develop new guidelines for the knowledge base.

• Foster positive relationships with clients.

⛳️ Requirements

• Proficient in both written and verbal communication in English and Russian.

• Basic skills in computer and printer operations.

• Familiarity with local and global computer networking concepts.

• Practical experience with Windows and Mac OS environments.

• Strong understanding of computer systems, mobile devices, and various tech products.

• Capability to diagnose and troubleshoot fundamental technical issues.

• Experience with CRM systems and a clear grasp of their workflows.

• Knowledge of Iiko or Syrve platform is mandatory.

🏝️ Benefits

• Fully remote — work from any location.

• Comprehensive health insurance coverage.

• 2-2 work schedule (2 days on, 2 days off).