Customer Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist all platform users before, during, and after their events.

• Conduct regular webinars for event organizers and exhibitors.

• Aid the event team in creating content for attendees, exhibitors, and organizers.

• Deliver online and/or onsite support throughout the duration of events.

⛳️ Requirements

• Previous experience in customer service, support, or project management.

• Familiarity with or interest in technology and events.

• Exceptional interpersonal skills.

• Ability to collaborate while also working independently.

• Service-oriented and empathetic towards clients.

• Startup mindset – eager to learn, adapt, and take initiative quickly.

• Passionate, proactive, and engaged.

• Maintains an optimistic and calm demeanor under pressure.

• Willingness to work on weekends and flexibility with shift hours.

🏝️ Benefits

• International team comprising over 40 nationalities (more to come!) 🌍

• Remote-first policy with a headquarters located in Paris 🗼

• Vibrant startup environment with opportunities for career advancement 🪴

• Open-minded culture that values diversity 👽

• Feedback-oriented, supportive, and inquisitive team with a DIY approach 🤔 🛠

• Generous Paid Time Off to ensure you can prioritize what matters most ❤️🏡

• Remote perks crafted to enhance your working experience 🎁

• In-person social events to celebrate our successes 🏝️

• Full coverage of your health insurance contribution by Swapcard 🏥

• Work-from-home budget (one-time contribution for equipment in addition to your initial setup) 🖇️

• Co-working space budget to facilitate remote work in professional settings 💼

• Learning budget to assist you in developing new and existing skills 🤓

• Mental health care initiatives to support your well-being 🧘