Customer Support Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Manage customer inquiries and support requests via email and WhatsApp — consistently and with a personal touch.

• Diagnose issues within our software and provide customers with effective solutions.

• Record recurring problems and assist in enhancing our internal knowledge repository.

• Participate in screen-sharing sessions with customers when hands-on assistance is necessary.

• Collaborate with our development team to escalate and resolve bugs or product-related issues.

• Assist new customers in onboarding and ensure they feel at ease using the product.

⛳️ Requirements

• Native or fluent German — both written and spoken (mandatory requirement).

• A minimum of 2 years of experience in customer support, preferably in a SaaS, IT, or helpdesk setting.

• Technologically adept and quick to learn new software — you don’t rely on manuals for every tool.

• Strong technical comprehension and problem-solving abilities — you seek solutions rather than temporary fixes.

• Capable of working independently and taking full responsibility for your tasks.

• Comfortable operating under performance pressure.

• Quick learner with a disciplined work approach.

• Bonus: Practical IT experience of any kind — scripting, automation, self-hosted tools, Linux, web applications, server management. If you can resolve issues independently rather than just forwarding them, that's a significant advantage.

🏝️ Benefits

• 100% remote work.

• Highly flexible working hours.

• Permanent employment contract in your country of residence through our partner Deel (Employer of Record).

• A product that genuinely excites our customers.

• Emphasis on meaningful work rather than lengthy meetings.

• Job security: every hire is intended for long-term employment.

• Strong career opportunities as we expand the team.