Customer Support Specialist

This is a fully remote position, open to applicants in Bulgaria, +6 more countries.

📋 Description

• Manage customer inquiries and support requests via email and WhatsApp.

• Diagnose software-related issues and assist customers in finding solutions.

• Record recurring problems and contribute to the enhancement of the internal knowledge base.

• Participate in screen-sharing sessions with customers when direct assistance is required.

• Collaborate with the development team to escalate and resolve bugs or product-related issues.

• Assist new customers in getting started and becoming familiar with the product.

• Provide support to German-speaking property management firms utilizing hausverwalter.ai.

⛳️ Requirements

• Native or fluent German proficiency, both written and spoken (mandatory).

• Over 2 years of experience in customer support, preferably in a SaaS, IT, or helpdesk setting.

• Technologically adept and able to quickly learn new software applications.

• Strong technical knowledge and problem-solving abilities.

• Capacity to work independently and take full responsibility for tasks.

• Ability to perform well under pressure.

• Quick to learn with a methodical approach to work.

• Bonus: Practical IT experience with scripting, automation, self-hosted tools, Linux, web applications, or server management.

🏝️ Benefits

• 100% remote work.

• Highly flexible working hours.

• Permanent employment contract in your country of residence through our partner Deel (Employer of Record).

• A product that customers truly appreciate.

• Emphasis on meaningful work instead of lengthy meetings.

• Job security: every hire is intended for the long term.

• Strong career advancement opportunities as the team expands.